Vocal Symptoms, Voice Activity, and Participation Profile and Professional Performance of Call Center Operators

Conclusions
The presence of vocal symptoms does not necessarily relate to decreased professional performance. However, an association between higher vocal activity limitation and participation scores and poorer professional performance was observed.

from the Journal of Voice

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About Callier Library

Housed at the internationally renowned Callier Center for Communication Disorders, Callier Library a branch facility of the McDermott Library at The University of Texas at Dallas.

Posted on June 28, 2011, in Research and tagged , , , , . Bookmark the permalink. Leave a comment.

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